Refund and Returns Policy

Effective Date: 20th September 2023

Thank you for shopping with UnderfloorHeatingPanels.co.uk. We appreciate your trust in our products and services. This Refund Policy outlines our commitment to ensuring a seamless shopping experience and covers the procedures and conditions for processing refunds. 

1. ELIGIBILITY FOR REFUNDS 

We want you to be completely satisfied with your purchase. You may be eligible for a refund under the following circumstances:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support Team within [number of days] days of receiving your order to request a refund or replacement.
  • Order Cancellation: If you decide to cancel your order before it has been shipped, you are eligible for a full refund. If the order has already been shipped, please refer to our Return Policy.

2. RETURN PROCESS

To initiate the refund process, please follow these steps:

  • Contact Us: Reach out to our Customer Support Team via email at sales@underfloorheating.co.uk or phone at 01923 725180. Please provide your order number, a clear description of the issue, and any relevant images if applicable.
  • Return Authorization: Once your request is reviewed and approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  • Return the Product: Ensure that the product is securely packaged and include all original accessories, documentation, and packaging. Ship the item back to us using a trackable shipping method within [number of days] days of receiving the RA number. The return shipping cost may be covered by us in certain cases (e.g., for damaged or defective items), but please confirm with our Customer Support Team.

3. REFUND PROCESS

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. If the return is approved, we will process your refund within [number of days] days. The refund will be issued using the original payment method.

4. EXCLUSIONS

Please note that certain items may not be eligible for a refund, including: Custom-made or personalised products. Products that have been tampered with, modified, or damaged due to misuse. Products returned without a valid RA number.

5. CONTACT US

If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact us:

Email: sales@underfloorheating.co.uk

Phone: 01923 725180

Address:
Unit 3, Woodcock Hill Estate,
Harefield Road,
Rickmansworth,
WD3 1PQ

6. CHANGES TO THIS POLICY

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Please review this Refund Policy periodically to stay informed about how we are protecting your rights as a valued customer.

Thank you for choosing UnderfloorHeatingPanels.co.uk. We look forward to serving you again in the future.